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We are seeking a dynamic and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is a memorable one. You will work closely with our dedicated hotel staff to deliver superior customer care, provide assistance, and create a positive guest experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests when possible
- Provide information about hotel services, amenities, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel departments to ensure smooth operations
- Coordinate room status updates with the housekeeping department, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Work with the engineering and maintenance division to address guest room maintenance needs.
- Utilize persuasive selling techniques to promote room bookings and other hotel services.
- Stay informed about daily activities and meetings within the hotel.
- Report any unusual occurrences or guest requests to the manager or assistant manager.
- Resolve guest complaints professionally and courteously.
- Maintain guests' privacy and confidentiality.
- Uphold a high level of professional appearance and demeanor.
- Perform other duties as assigned.
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and phone etiquette is a plus
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to build rapport with guests
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
Note: Bilingual or multilingual candidates are encouraged to apply.
At our hotel, we value our employees' contributions and offer competitive benefits packages. Join our team today and enjoy the following perks:
- Competitive pay
- Opportunities for career growth and advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services
- Positive work environment with a supportive team
If you are passionate about providing exceptional guest service and have the necessary qualifications, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 – 40 per week
Benefits:
Schedule:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
Ambulatory Healthcare Services
$32k-42k (estimate)
10/23/2023
08/20/2024
hospitalitymgt.com
DALLAS, TX
50 - 100
Private
GREG MESSNER
$10M - $50M
Ambulatory Healthcare Services
HMC provides consulting, financial reporting, revenue and hotel management services to corporate and leisure markets.
The job skills required for Front Desk Associate include Customer Service, Guest Service, Communication Skills, Organizational Skills, Planning, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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A front desk receptionist needs to be highly organized, friendly and engaging.
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Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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